How can we reduce the value of a Webinar Score based on the age of the Webinar Date?


  1. We've added 4 custom Date Fields to support "Dormancy Score values on the Webinar History Object
  2. Create a new workflow rule for each Dormancy period; ie 7 days, 14 days, 30 days, 60 days
  3. Set the dormancy dates on each of these fields on the creation of a Webinar History record
    1. For example:Your Workflow Action should be a field update, and on newly created records, 
      1. Set date on Dormancy Date field 1 to "Webinar Start Date + 7 ()"
      2. Set date on Dormancy Date field 2 to "Webinar Start Date + 14 ()"
      3. Set date on Dormancy Date field 1 to "Webinar Start Date + 30 ()"
      4. Set date on Dormancy Date field 1 to "Webinar Start Date + 60 ()"
  4. Next Create 1 New Workflow Rule Per Dormancy Score
    1. Field update to the Dormancy Score field, your update should be a negative value