Common Customer Issues

Report Scheduler is sending out old data.
There are four reasons the Report Scheduler will stop running: Your license has been suspended for failed payment (4 failed payments will ...
Thu, 6 Oct, 2016 at 11:59 AM
Error Message: List Index Out of Bounds Error
There are three reasons that our clients will see the List Index Out of Bound error message. Large amount of data: Since we were forced to move ...
Wed, 22 Jun, 2016 at 2:16 PM
My Subscription was cancelled for declined payments. How Do I Reactivate My License
Go to the AppExchange  Login using our standard Salesforce credentials Click on the smiley face in the upper right navigation Scroll down to My Acc...
Sun, 9 Aug, 2015 at 7:26 PM
How do I manage my subscription? How to I uninstall this App
Follow these steps: Go to the AppExchange (  Click on the drop down menu next to the smiley face or heart in the upper right navigation...
Tue, 28 Nov, 2017 at 10:08 AM
Parameter Values Not Working
 In 3 years, the only time we seen the PV's not work is when you are using a symbol in the parameter value. For example, & value is being used. Thi...
Sun, 9 Aug, 2015 at 7:40 PM
Dashboard is not refreshing
Follow these steps to make sure that our Sidebar Component has been added:  Here is an Auto-refresh dashboard with vpage hack that on...
Sun, 17 Jan, 2016 at 7:51 PM
Error Message: You have uncommitted work pending. Please commit or rollback before calling out
 This uncommitted work error message, is driven by Summer 15 release as seen here:
Sun, 9 Aug, 2015 at 7:48 PM
Error Message: RegEx Too Complicated
 The regex too complicated message is based on the size of the file that you are trying to schedule via the Report Scheduler.  Because the Report Scheduler ...
Sun, 9 Aug, 2015 at 7:52 PM
Dahsboards are Not Refreshing
 If you are scheduling Dashboards and have noticed that the images reflect old data, following these steps will resolve your issue: Make sure the us...
Fri, 29 Jan, 2016 at 9:04 AM
How do I change my credit card information
Go to Click on "Login" then insert your standard Salesforce credentials Go to the Avatar in the upper ri...
Thu, 21 Dec, 2017 at 12:24 PM