Common Customer Issues

How do we migrate to the new tab "Schedule Reports New"
If you recently upgraded to 3.0 or greater, you'll notice there is a new tab "Schedule Reports - New". Due to architectural changes to Salesf...
Mon, 15 Feb, 2016 at 6:26 PM
How do I upgrade to latest version?
Go to appexchange.salesforce.com Login (with your standard Salesforce credentials) Go to the smilely face in the upper right navigation Click on ...
Tue, 8 Mar, 2016 at 10:34 AM
Scheduled Report did not go out to the recipient list ...
 Check the Scheduled End Date: is the scheduled report still "Active" Check the credentials on the "Scheduler Settings" page. Is th...
Fri, 11 Mar, 2016 at 9:37 AM
Report Scheduler - Reports are not Sending or Reports Stopped Sending
Check the source report.  Are you using Filters? If so, check to see if either of your filters is using fields that have "Picklist" values.  ...
Mon, 23 Jan, 2017 at 4:15 PM
I’m trying to schedule a report that’s currently stored in a folder, but when I try to locate the folder it’s not there.
This usually is related to the volume of folders and or reports that are in your Salesforce org. Use the following steps to change how reports/folders ar...
Fri, 1 Dec, 2017 at 1:56 PM
I’m trying to schedule a report that’s currently stored in a folder, but when I try to locate the folder it’s not there.
The reason this is happening is due to a Salesforce limitations that is restricting our Report Scheduler from displaying all of your Report Folders. O...
Wed, 6 Dec, 2017 at 2:35 PM
Report Scheduler Error Message Apex Jobs Inactive User
Your "In Context User" is no longer Active The Report Scheduler is running 4 different batch processes. Just like every other record in Salesfor...
Wed, 20 Jun, 2018 at 11:56 AM