Common Customer Issues

GoToWebinar Error Message: List has no rows for assignment to SObject
Here is how to resolve this issue.  This is what you're seeing right? Under the "Past Webinars" page there are "0" Attendees.  ...
Fri, 1 Feb, 2019 at 10:22 AM
How can I Calculate the Webinar Scores
First, you must be on version 3.46 or higher to get Webinar Scores. If you are upgrading to a newer version which did not previously calculate the Webin...
Fri, 1 Feb, 2019 at 10:28 AM
GoToWebinar - Default Settings on Opportunity: Why is your integration changing the Stage on our Opportunity/Opportunities
If you're experiencing an issue where our app seems to be changing the value set on Opportunity go to the settings page and manage the default values. ...
Tue, 19 Jun, 2018 at 10:55 AM
GoToWebinar Trouble Shooting: Webinars or Registrants are not syncing
First, we can suggest a quick fix to immediately get your Attendee Details loaded into Salesforce.  Go to your Webinars tab, then to Past Webinars Fin...
Thu, 21 Jun, 2018 at 4:39 PM
GoToMeeting Integration - Error Message
If you are seeing the following error message: Error: Server response:no protocol: nullG2M/rest/meetings?oauth_token=zLdxMQEeUw27CF9KqR8G5j9DJQWJ Yo...
Tue, 12 Dec, 2017 at 6:00 AM
GoToWebinar Error Message: Stage: You must enter a value.
If you are seeing this error, it means that you must return to the "GoToW Setup" tab, then click on the sub tab "Set Defaults for Opportuniti...
Tue, 19 Jun, 2018 at 10:15 AM
GoToWebinar Error Message: List has no rows for assignment to SObject Error is in expression ...
If you received the following error message while trying to add Registrant via the "Add Registrant to Webinar button on Leads or Conact: Error message:...
Fri, 4 Jan, 2019 at 3:35 PM
GoToMeeting Buttons are not visible in Lightning Page Layouts!
Be sure that you've added our buttons to the correct sections in the Lightning Page layouts. To do so, go to: Setup > Object Manager > Select...
Tue, 19 Dec, 2017 at 2:01 PM
GoToMeeting: Meet Now Not Working from Contact Record
Went to Contact Record, Clicked on "Meet Now" button and nothing happened. This issue was resolved in November 2016. If you are experi...
Tue, 19 Jun, 2018 at 10:53 AM